dan88 Privacy Policy — Your Data, Your Rights

dan88 is committed to protecting the privacy and security of the personal data provided by players on the dan88 platform. This Privacy Policy applies to all users of the dan88 website, mobile interface, and any associated services. By registering an account or using the dan88 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein.

This policy should be read alongside the dan88 Terms and Conditions and Responsible Gaming policy, both of which are incorporated by reference. Where there is any conflict between this Privacy Policy and those documents on matters relating to data, this Privacy Policy shall take precedence.

dan88 collects personal data in the following categories. The specific data collected depends on how you use the platform and which services you access:

dan88 collects personal data through several methods, all of which are standard practice for an online platform operating in Bangladesh:

• Directly from you at the time of registration — when you provide your name, date of birth, mobile number, email address, and payment method details to create your dan88 account.
• Automatically as you use the platform — through server logs, session cookies, and standard web analytics tools that record your device, IP address, browsing behaviour, and platform interactions.
• From identity verification and payment processing partners — during KYC checks, identity document scans, and payment gateway interactions with bKash, Nagad, Rocket, Visa, and Mastercard processors.
• From your communications with our support team — including the content of live chat conversations, emails sent to [email protected], and any documentation you submit when raising a query or complaint.

dan88 uses the personal data it holds for the following purposes. Each purpose has a lawful basis under applicable data protection principles:

• Account registration and management — to create and maintain your dan88 account, verify your identity, and ensure you meet the eligibility criteria (including the 21+ age requirement).
• Transaction processing — to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your registered payment method.
• Platform personalisation — to customise your experience on dan88, including surfacing relevant game recommendations, displaying preferred payment options, and applying language preferences.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other security threats to the platform and to other players.
• Responsible gaming — to monitor gaming activity for signs of problem gambling, to enforce deposit and session limits set by the player, and to apply self-exclusion periods when requested.
• Legal and regulatory compliance — to meet our obligations under applicable anti-money laundering regulations, to respond to lawful requests from government authorities, and to report suspicious transactions where required by law.
• Customer support — to respond to your queries, complaints, and account requests, and to maintain records of our support interactions for quality assurance and dispute resolution purposes.

dan88 processes personal data only where it has a valid legal basis to do so. The legal bases applicable to our processing activities are:

• Contractual necessity — processing your identity data, financial data, and gaming data is necessary to fulfil the contract between you and dan88 (i.e. to operate your account and process your transactions).
• Legal obligation — processing data for KYC verification, anti-money laundering checks, and regulatory reporting is required by applicable law. We cannot operate the platform without meeting these obligations.
• Legitimate interests — processing device data, usage data, and communications data to detect fraud, prevent security incidents, and improve the platform is necessary for dan88's legitimate business interests, provided those interests are not overridden by your data protection rights.
• Consent — where dan88 processes your data for optional personalisation features or direct marketing communications (if you have opted in), the legal basis is your consent. You may withdraw consent at any time by contacting [email protected].

dan88 does not sell your personal data. We share your data only in the circumstances below, and only to the minimum extent necessary for the stated purpose:

• Payment processors — your payment account number and transaction details are shared with bKash, Nagad, Rocket, Upay, Visa, or Mastercard as necessary to process your deposit or withdrawal. These processors are contractually bound to handle your data securely.
• Identity verification partners — your identity documents and personal details are shared with our KYC verification service provider solely for the purpose of verifying that you meet our registration requirements.
• Game content providers — aggregated, anonymised session data may be shared with game providers such as Evolution Gaming, Pragmatic Play, and Spribe for licensing, technical support, and responsible gaming purposes. No personally identifiable data is shared with game providers.
• Law enforcement and regulatory authorities — we will disclose your personal data to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or other binding legal process.

dan88 retains your personal data for as long as your account is active and for a period thereafter as required to meet our legal and regulatory obligations. In practice, this means account data (identity, financial, and gaming records) is retained for a minimum of five years after account closure, in accordance with standard anti-money laundering record-keeping requirements.

Device and usage data collected through cookies and server logs is typically retained for a shorter period of 12 months, after which it is anonymised or deleted. Customer support communications are retained for 3 years from the date of the interaction. Where a legal dispute or regulatory investigation is ongoing, relevant data will be retained until the matter is fully resolved, regardless of the standard retention period.

dan88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. The categories of cookies we use are:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in during your visit, and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your account preferences such as language setting, preferred payment method, and responsible gaming limits. Disabling these cookies will mean your preferences are not saved between sessions.
• Analytics cookies — used to collect anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data helps dan88 improve the platform experience. Analytics data is aggregated and does not identify individual players.

You can manage cookie preferences through your mobile browser settings. Blocking all cookies may affect your ability to log in and use core platform features. dan88 does not use third-party advertising cookies or cross-site tracking for behavioural advertising purposes.

dan88 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the platform (indicated by HTTPS in your browser address bar), encrypted storage of sensitive account and payment data, access controls that restrict which staff members can view personal data and at what level, regular security audits and vulnerability testing of the platform, and two-factor authentication options for player accounts.

While dan88 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for notifying dan88 immediately at [email protected] if you suspect any unauthorised access to your account.

As a player on the dan88 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to verify your identity:

dan88 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly. We will not charge a fee for handling rights requests except where requests are manifestly unfounded or excessive.

The dan88 platform integrates third-party game content from providers including Evolution Gaming, Pragmatic Play, Spribe, Microgaming, Ezugi, and Netent. When you play games delivered by these providers, your in-game interactions are processed partly by the provider's own systems. Each provider operates under their own privacy framework and is independently responsible for their data processing in that context. dan88 contracts with providers to ensure data handling meets appropriate standards.

The dan88 platform does not contain links to external third-party websites. All navigation on the platform stays within the dan88 domain. dan88 is not responsible for the privacy practices of any third-party services that players may independently access outside of the dan88 platform.

The dan88 platform is strictly for adults aged 21 and above. dan88 does not knowingly collect, store, or process personal data belonging to individuals under 21 years of age. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on dan88, please contact us immediately at [email protected].

dan88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players by displaying a notice on the platform or by sending a notification to your registered email address or mobile number. The revised policy will display the updated "Last updated" date at the top of this page.

Continued use of the dan88 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact [email protected] to close your account and request deletion of your data where applicable.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how dan88 handles your personal data, please contact our data team. We aim to respond to all written privacy enquiries within 5 business days.